Before you call: what to have ready
A minute of preparation helps the dispatcher send a technician with the right setup:
- Your street address in Etters, and a number you can be reached on.
- The fixtures affected, such as kitchen sink, upstairs tub or basement floor drain.
- Whether water is coming up anywhere, and if so, where.
- When the problem started and whether it has happened before.
- Whether the home is on public sewer or a septic system.
- Anything already tried, such as plunging or a store-bought cleaner.
- Where the cleanout is, if you know.
If water is backing up right now, stop using water in the house before you call and keep children and pets away from it. If you smell gas, leave the house and call the gas utility and 911 from outside.
Service area
The line covers every part of ZIP 17319:
| ZIP | Areas |
|---|---|
| 17319 | Goldsboro, Newberry Township and Fairview Township (Etters side), including rural homes |
Not sure whether your road is included? Give the address on the call and you will get a clear answer.
Calling outside business hours
The number is answered the same way at night, at weekends and on holidays. If a local pro can come out, you are told when and what it will cost before anything is agreed. If nobody can come until morning, you hear that plainly too, along with which fixtures to avoid using overnight so the problem does not spread. Homes on septic are handled the same way: the pros clear the drains in the house and tell you if the tank looks like the cause.
What happens next
The person who answers asks a few questions, tells you honestly when a local technician can come, and dispatches them, the same day where available. The technician explains the problem and the upfront price before starting any work. To understand how the referral service works, see the about page.